For more information about or delivery and returns policy read below to find out more.

UK and Channel Islands delivery

Delivery Method	Charge	Delivery Time
Royal Mail
1st class post	free within UK	1-3 days (may be delays with COVID )
Special Delivery	FREE on all orders over £200	Next working day

All UK and channel island orders are dispatched via Royal Mail and will require a signature on delivery

Important – please note:

Following the exit of Great Britain from the EU, customs rules decree that your purchase takes place before the goods reach the Customs border. You are therefore treated as the importer, which makes you liable to pay any local VAT and import taxes on orders. Do not process your order if you are not willing to accept these charges.

European delivery

Delivery Method	Charge	Delivery Time
Royal Mail
International tracked for Delivery	£9.95 on all orders	5-7 working days

Rest of the world delivery

Delivery Method	Charge	Delivery Time
Royal Mail
International tracked for Delivery	£14.95 on all orders	7-14 working days

In the unlikely event that your order does not arrive within the specified time, we ask that you kindly contact us on 07878644581 or alternatively email us at info@skindeepaesthetics.clinic

Prescription medicines

We cannot allow prescription medicines to be returned for a refund once they have been dispatched by the pharmacy. If you have unwanted prescription products, please take it to a local pharmacy for safe disposal.

Non-prescription goods

If after receiving your goods, you decide that you no longer wish to use them, then you will have the right to return the goods within 14 days of receipt, provided that they are returned to us undamaged and unopened. We will refund you upon receipt of the returned goods minus any postage cost. Refunds will be made to the credit or debit card used to place the order. We reserve the right to charge you for any postage and packaging costs incurred. Please include a note in the box stating your name, order number, contact details and your reason for returning the product, to the address below;

Skin  Deep Aesthetics
6 Carlisle  road
Londonderry
County Londonderry
Northern Ireland
Great Britain
United Kingdom
BT48 6JN

Please note that refunds can take up to 10 working days to appear back in your account. Returns postage cost is covered by the patient.

Faulty Item

If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I received the wrong item

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Refused and undeliverable orders 

All undeliverable packages due to incorrect name or address, or not present, failure to collect, will be refunded minus any delivery costs Skin Deep Aesthetics has incurred in sending the order out to you.